EMEA Order Management Team Leader

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Bedrijfsinformatie

  • Polycom 
  • Amsterdam 

Omschrijving

Location: Amsterdam Essential Functions * Supervise, coach and mentor multicultural team of Order Management/Customer Service associates. * Develop team members and streamline internal process to achieve higher rates of customer satisfaction. * Run sales and Partner training sessions using video conferencing technology. * Leverage prior experience to improve total process quality. * Handle customer escalations and act as a Single Point of Contact for order and delivery issues. * Pays close attention to detail, well organized, good follow- through skills -aggressively brings issues and outstanding items to closure. * Maintain a high degree of customer focus, also during busy periods. * Represent the team in internal and external meetings. * Manage/train and coach up to 10 team members. * Maintenance and entitlement process knowledge for products. QUALIFICATIONS * Supervisor or team lead experience * Strong overall order management/administration. * Experience of Peoplesoft or other ERP Systems * Experience in internal/external customer interactions -written and verbal. * Strong Team Player, able to create and maintain a high level of motivation. * Ability to produce results when working under pressure. * Excellent communication and interpersonal skills. * Proficient in written communication and excel spreadsheets. * Willingness to learn elements of international trade and challenge yourself. * Self-starter and not afraid to ask questions when unsure. * Ability to work autonomously. * Excellent Customer Service skills. * Extensive experience related to Order Management experience. * IT industry experience is a pre. About Polycom, Inc. At Polycom, we remove the barriers of distance through the power of video collaboration. Our goal is to make it possible for everyone to use video as their preferred way to collaborate-easily, reliably, and securely-regardless of network, carrier, protocol, application, or the device they want to use. Our video solutions reach from corporate conference rooms to offices and desktops to mobile devices and social platforms. We are the market leader in voice conferencing and Voice-over-IP desktop solutions with our iconic conference phone in most conference rooms and executive offices around the globe. When collaboration is mission-critical, the video platform businesses choose is Polycom. Discover why 415,958 customers worldwide trust Polycom for the best collaboration experience.

Vast contract, bepaalde tijd, Vast contract, onbepaalde tijd uur per week

Vereisten


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Vacatureinformatie

  • Automatisering/internet  
  • 18-03-2014 
  • Full time baan  
  • in overleg, afhankelijk van kennis en ervaring 

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